Frequently Asked Questions (FAQ)
How do I place an order?
· Order online 24 hours a day, 7 days a week, 365 days a year! - Use our secure on-line shopping basket, enter your shipping & credit card information - it's quick and easy.
· Order by using our contact us form
Can I place an order for any amount?
No, yourspecialneedssolutions.com has a $20 minimum order requirement. Your order must total at least $20.00 (not including shipping cost)
When will my order be shipped?
Orders normally ship within 3 to 5 business days upon completing your order, depending on the order. If the item is out of stock it may take longer, we will notify you. We ship Monday thru Friday excluding holidays. Please contact us for shipping quotes for locations outside of the 48 United States.
Can I Order Using Medicare?
We do not process Medicare orders at this time but we do so in the near future.
Do you ship internationally?
We Currently ship within the United States and Canada.
What forms of payments do you accept?
We accept payment by credit cards, electronic payment, cashiers check, personal check.
We accept Visa, MasterCard, American Express, Discover and PayPal. You do not need to have a Paypal account to order from us.
We also accept cashier's checks and personal checks. If you would like to pay by check please contact us.
For electronic payments please contact us.
Note: All checks or money orders must be in US dollars drawn on a US bank. Your order will be processed once the check clears the bank (approximately. 10-14 days).
Will I be charged sales tax with my order?
Purchases in the state of Texas are subject to a 8.25% sales tax. We are not responsible for any other fees or taxes that you may be liable for by your local government nor will we reimburse such fees. Please consult tax advisor or local authorities.
What if my product is damaged?
We do all that we can to ensure your product arrives safely, even with all the safety measures we take there could be some damage during shipment that is beyond our control. If your product(s) arrives damaged, please contact us to report any damage or defects within 3 days of receipt of your order.
To return an item, please contact us within 3 days of receiving your order for a Return Merchandise Authorization Number (RMA#), and return instructions. We will not accept a return without prior authorization. We will accept authorized returns provided that the items are unused and in the original packaging. Please send photos of any damage.
Can I return the product if I’m not satisfied?
you can return an item if you’re not satisfied. Please contact us for an authorization number prior to returning a product. All eligible returns must be made within 10 days of receiving your order, unused and in the original packaging.
We will not accept returns without prior authorization. We will accept an authorized return for an exchange or full refund of your purchase price less shipping and handling charges (restocking fee may be 30% depending on the item).
Note: Bathroom and hygiene products are not returnable for hygienic reasons. Please assess your need for such product carefully before ordering.